Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. Visa or MasterCard debit and credit cards in AED will be accepted for payment. We will not trade with or provide any services to OFAC and sanctioned countries.

After each online payment, the customer will receive confirmation via indicated e-mail together with booking confirmation via same e-mail and WhatsApp.

Optional Tools, Third-Party Links, User Comments, Personal Information, Errors & Omissions, Prohibited Uses, Disclaimer of Warranties, Indemnification, Severability, Termination, Entire Agreement, Governing Law, Changes to Terms, Contact

These sections govern optional third-party tools (provided “as is”), third-party links, user-submitted comments, personal data handling, typographical errors and omissions, prohibited site uses, warranty disclaimers, indemnification obligations, severability, termination rights, the entire agreement between you and us, governing law (UAE, Dubai), our right to update these Terms at any time, and contact procedures.

Questions about the Terms of Service should be sent to us at info@crazywake-dubai.com.

Personal Belongings & Lost Items Policy

21.1  Customer Responsibility. Customers participate in water-based activities that involve physical movement, submersion, and proximity to open water. All personal belongings — including but not limited to jewellery, watches, rings, bracelets, necklaces, earrings, precious stones, electronic devices, cash, and any other accessories of any value — are brought aboard our vessels and onto our premises entirely at the customer’s own risk and sole responsibility.

21.2  No Liability Whatsoever for Lost, Damaged or Missing Items. CrazyWake Leisure Yachts & Boats Rental L.L.C, including its owners, directors, staff, employees, contractors, and agents, shall bear absolutely no liability for the loss, disappearance, damage, or any other outcome affecting any personal item — regardless of its nature or monetary value — before, during, or after any booked session, lesson, tour, or activity. This expressly includes, without limitation: luxury or everyday watches, all forms of jewellery (rings, bracelets, necklaces, earrings, pendants), electronic devices, and any item dropped into or lost in the water, misplaced on the vessel, on the dock, or anywhere on or near our premises.

21.3  Strongly Advised: Leave All Valuables Ashore. Customers are strongly and explicitly advised not to bring any items of value — including luxury timepieces, jewellery of any kind, or high-value electronics — onto the boat or into contact with water. CrazyWake accepts zero responsibility for any item brought aboard contrary to this advice, regardless of the circumstances of its loss.

21.4  Good-Faith Assistance Only. While CrazyWake bears no legal liability, staff may, at their sole discretion, make reasonable efforts to assist in locating a missing item during the session. Such assistance does not constitute an admission of responsibility. The failure to locate an item does not in any way imply wrongdoing by any CrazyWake employee or agent.

21.5  No Unsubstantiated Accusations. Customers agree that any allegations of theft, negligence, or misconduct directed at CrazyWake employees — whether communicated verbally, in writing, via messaging platforms, social media, or through legal or regulatory channels — must be supported by verifiable evidence. Unsubstantiated accusations may constitute defamation under applicable UAE law and will be addressed accordingly.

• All personal belongings are the customer’s sole responsibility at all times.
• CrazyWake bears no liability for lost, missing, or damaged items of any kind.
• Jewellery, watches, and valuables should never be brought on board.
• Staff may assist in good faith but are under no legal obligation to do so.
• Unsubstantiated accusations against staff may constitute defamation under UAE law.

Company Information & Payment Authorization

These Terms of Service are provided by CRAZYWAKE LEISURE YACHTS & BOATS RENTAL L.L.C., Commercial License No. 1074318, duly licensed in Dubai, United Arab Emirates.

By making a reservation, booking, deposit payment, full payment, or any other payment through the Company’s website, payment link, invoice, QR code, or other authorized payment channels, the customer acknowledges and agrees to be bound by these Terms of Service in their entirety.

The Company may accept online payments through authorized third-party payment service providers and payment gateways, including but not limited to Paymennt (PointCheckout FZ-LLC) and NETWORK INTERNATIONAL LLC, which act as payment processing platforms and technology intermediaries for electronic payment transactions. Payment transactions processed through such authorized providers shall be deemed valid authorization and acceptance of these Terms of Service by the customer.

The customer understands and agrees that payment descriptors appearing on bank or card statements may include references to PointCheckout FZ-LLC, Paymennt, NETWORK INTERNATIONAL LLC, or other authorized payment processors engaged by the Company for the purpose of collecting payments.

By completing an online payment, the customer confirms that they have read, understood, and accepted these Terms of Service and all policies referenced herein, including any amendments published on the Company’s website from time to time.