Terms & Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your country or jurisdiction of residence, or that you are the age of majority and have given consent for any of your minor dependents to use this Site and to take part in our Activities under your supervision and responsibility (see Section 13 — Minors and Accompanying Adults).

You may not use the Site or our Services for any illegal or unauthorized purpose, nor may you, in using the Site or the Services, violate any law applicable in your jurisdiction (including, without limitation, copyright and consumer-protection laws). A breach or violation of any of these Terms will result in immediate termination of your booking and/or access to the Services, at our sole discretion and without refund where the breach is attributable to you.

We reserve the right to refuse service, refuse a booking, or refuse boarding to anyone, at any time, for any lawful reason, including but not limited to safety concerns, capacity limits, weather conditions, suspected intoxication, or prior misconduct. You agree not to reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Site, the Services, or access to the Site, without our express written permission.

We are not responsible if information made available on the Site is inaccurate, incomplete, or not current. Material on the Site (including descriptions of boats, routes, durations, and packages) is provided for general information only and should not be relied upon as the sole basis for any decision. Any reliance on material on the Site is at your own risk. Photographs and videos used on the Site are for illustration purposes; the specific vessel, equipment, or crew provided on the day may differ.

Prices for our Services are subject to change without notice and may vary by season, location, time slot, or package. We reserve the right at any time to modify, suspend, or discontinue any Service, package, or feature of the Site, in whole or in part, without notice and without liability to you or to any third party. Prices displayed on the Site may be subject to UAE Value Added Tax (VAT) and any other taxes, levies, or marina/port fees that apply at the time of booking, whether or not separately itemized at checkout.

Certain Activities, packages, or time slots may be available exclusively online and may have limited availability. Such bookings are subject to rescheduling or cancellation only in accordance with Part B of these Terms (and not under any general “return policy,” as our Services are experiential and non-returnable once delivered). We reserve the right to limit the number of bookings, sessions, or participants for any Activity. All descriptions, inclusions, durations, and prices are subject to change at any time without notice, at our sole discretion, and the version confirmed at the time of your booking confirmation shall govern.

Gift cards and vouchers purchased through the Site or via CrazyWake are subject to the following conditions:

• Valid for 6 months from the date of purchase. Any unused balance remaining after this date will expire and is non-refundable.
• Advance booking is required. A gift card does not guarantee immediate or walk-in availability; the holder must book a confirmed time slot in advance, subject to availability, before the gift card’s expiry date.
• Gift cards are non-refundable and may not be exchanged or redeemed for cash, in whole or in part.
• Gift cards will not be replaced if lost, stolen, damaged, or used without authorization, except where required by law.
• Bookings made using a gift card remain fully subject to all other provisions of these Terms, including the cancellation, rescheduling, and no-show rules in Part B and the participation, safety, and risk terms in Part C.

We reserve the right to refuse, cancel, or limit any booking or order placed with us. You agree to provide current, complete, and accurate billing, contact, and account information for every booking made through the Site.

Any purchase, dispute, or claim arising out of or in connection with the Site or our Services shall be governed and construed in accordance with the laws of the United Arab Emirates (see Section 33 — Governing Law and Jurisdiction).

Visa and MasterCard debit and credit cards in AED are accepted for payment. The price and currency displayed to you at checkout will be the same price and currency charged to your card and shown on your transaction receipt. We will not trade with, or provide any Services to, individuals, companies, or entities targeted by the U.S. Office of Foreign Assets Control (OFAC) or any other applicable sanctions regime, nor to OFAC-sanctioned countries.

After each online payment, you will receive a booking confirmation by email and/or WhatsApp to the contact details provided at the time of booking. You are responsible for ensuring these details are accurate; we are not liable for confirmations that fail to reach you due to incorrect contact information you supplied. You must retain your transaction receipt and booking confirmation, and you are responsible for maintaining the confidentiality of any booking reference, account, or password, and for all activity carried out under it.

A booking is only confirmed once full or required deposit payment has been received and a confirmation has been issued in accordance with Section 6. Verbal or written enquiries, hold requests, or unpaid reservations do not constitute a confirmed booking and may be released at our discretion.

We understand that plans change, but each booking reserves a boat, crew, and time slot that cannot be resold on short notice. Unless a different policy is expressly stated in writing for your specific package or promotion at the time of booking, the following applies:

• 48 hours or more before your scheduled session: you may cancel for a full refund to the original method of payment, or reschedule free of charge, subject to availability.
• Between 24 and 48 hours before your scheduled session: rescheduling is offered subject to availability; cancellations are subject to a cancellation fee of 50% of the booking value.
• Less than 24 hours before your scheduled session, or a “no-show” (failure to arrive within 15 minutes of your scheduled time without prior notice): the full booking value is non-refundable and non-transferable, and no rescheduling will be offered.
• Rescheduling is permitted once per booking; a session that is rescheduled and subsequently cancelled or missed will be treated as a no-show under the rule above.
• Any multi-session package or credit (including gift cards) not used within 6 months from the date of purchase (or within any shorter period stated for that specific package at the time of purchase) shall expire and is non-refundable.

All approved refunds are made to the original method of payment and may take up to the timeframe required by the relevant payment processor or bank.

We reserve the right to cancel, postpone, shorten, or modify any booking at any time, including on the day of the Activity, where this is necessary due to unsafe weather or sea conditions, mechanical or technical issues with a vessel, Coastguard or marina restrictions, a directive of any competent UAE authority, or any other circumstance reasonably beyond our control.

In such an event, our liability is limited, at our sole discretion, to either (a) rescheduling your session to another available date/time at no extra charge, or (b) refunding the amount you actually paid for that specific session. No further compensation, consequential loss, or liability of any kind (including for any related travel, accommodation, or other arrangements you may have made) shall arise from such a cancellation or change.

Our crew and captains have full discretion to alter a route, shorten a session, or substitute equipment for safety reasons without this constituting a breach of these Terms or entitling you to a refund, provided the session has commenced.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather, storms, flooding, fire, epidemic or pandemic, public health restrictions, war, civil unrest, government action or regulation, port, marina, or Coastguard closures, strikes, or failures of third-party suppliers. In such cases, Section 9 (rescheduling or refund of amounts paid) shall be your sole and exclusive remedy.

You confirm, for yourself and for every other person in your booking, that:

• you (or they) are a reasonably proficient swimmer, comfortable in open water, and able to use a life jacket effectively;
• you (or they) are not under the influence of alcohol, recreational drugs, or any medication that could impair balance, judgment, or reaction time at the time of the Activity. CrazyWake may, at its sole discretion and without refund, refuse to allow boarding or continued participation by anyone who appears to be intoxicated or otherwise unfit to participate safely;
• you (or they) have no medical condition — including but not limited to heart conditions, epilepsy, recent surgery, fractures, pregnancy, or any condition that could be aggravated by physical exertion, sudden impact, or immersion in water — that would make participation unsafe, or, if such a condition exists, that it has been disclosed to CrazyWake in writing in advance and that you participate against medical advice entirely at your own risk;
• you (or they) meet the minimum age requirement set out in Section 13 (Minors and Accompanying Adults), and will comply with any weight or capacity restrictions communicated for the specific Activity, vessel, or equipment booked.

Failure to disclose a relevant health condition, or providing inaccurate information under this Section, is at your own risk, and CrazyWake shall bear no liability for any consequence arising from such non-disclosure.

All participants must wear the safety equipment provided (including life jackets) at all times when required by CrazyWake’s crew, and must listen to and follow the safety briefing and all instructions given by the captain, instructor, or crew before and during the Activity. Refusal to wear required safety equipment or to follow crew instructions may result in CrazyWake refusing to allow you to participate, or removing you from the Activity, without refund.

The captain’s decisions regarding safety, routing, weather assessment, and the conduct of any session are final. Guests are expected to respect the captain’s and crew’s authority at all times.

CrazyWake reserves the right to terminate any session early, without refund, where a participant engages in anti-social, abusive, reckless, dangerous, or otherwise inappropriate behavior toward crew, staff, or other guests, or where a participant’s conduct poses a risk to the safety of themselves, others, or the vessel. You remain responsible for the consequences (including any costs, fines, or third-party claims) arising from your own misconduct.

You are responsible for the proper use and care of any boat, equipment, board, life jacket, or other property made available to you during your Activity. You agree to reimburse CrazyWake for the reasonable cost of repair or replacement of any equipment, boat fixture, or other property that is lost, damaged, or destroyed as a result of your negligence, misuse, or failure to follow crew instructions, beyond normal wear and tear. CrazyWake may charge such costs to the payment card or method used for your booking, and will provide supporting documentation (such as a repair invoice) on request.

CrazyWake operates a fleet of vessels and reserves the right to substitute a different boat of comparable or better specification than the one shown or described on the Site, for operational, maintenance, or safety reasons, without this constituting a breach of these Terms. We are not liable for minor delays to the scheduled start or end time of a session (for example, due to traffic at the marina, boat turnaround, weather monitoring, or mechanical checks), provided we make reasonable efforts to deliver the agreed duration of the Activity or to compensate any materially shortened session by an appropriate adjustment, credit, or extension at our discretion.

Referral to Partner Wake Clubs. If CrazyWake’s own vessels are fully booked, undergoing maintenance or repair, or otherwise unavailable, we reserve the right, at our sole discretion, to transfer, refer, or reassign your booking to a partner wake/water sports club (“Partner Club”) in order to fulfil your booking. In such cases:

• The Activity will be delivered directly by the Partner Club, under the Partner Club’s own equipment, vessels, crew, and operating policies, which may differ from CrazyWake’s standard offering. For example, the Partner Club’s session may not include an instructor, or may not offer wakeboarding, wakesurfing, or other specific activities that CrazyWake itself provides.
• By accepting a booking that has been transferred or referred to a Partner Club, you agree that responsibility and liability for the delivery, safety, conduct, and performance of that Activity — including any matter addressed elsewhere in these Terms in respect of CrazyWake’s own Activities (such as Parts C and D) — passes to the Partner Club actually providing the Activity. CrazyWake’s role in such cases is limited to facilitating the booking and, where applicable, collecting payment on the Partner Club’s behalf.
• CrazyWake may accept and process payment for a booking fulfilled by a Partner Club using the same payment channels described in Company Information & Payment Authorization above, regardless of which entity ultimately delivers the Activity.
• We will use reasonable efforts to inform you when your booking is being fulfilled by a Partner Club rather than directly by CrazyWake; however, your proceeding with such a booking constitutes acceptance of the above.

Yacht and Boat Charter Bookings via Partners. CrazyWake may also act as a booking agent or reseller for yacht and boat charter services operated by third-party partner companies, and may collect payment on behalf of such partners through the Site or other authorized payment channels. Where a yacht or boat charter is operated by a third-party partner rather than directly by CrazyWake, responsibility and liability for the delivery, safety, seaworthiness, conduct, and performance of that charter rests with the partner company that directly operates and provides the vessel and crew, and not with CrazyWake. CrazyWake’s role in such cases is limited to facilitating the booking and/or collecting payment on the operating company’s behalf.

In either case described in this section, nothing herein affects your statutory rights, and CrazyWake will reasonably assist in directing any complaint or claim to the correct Partner Club or operating company.

CrazyWake does not provide personal accident, medical, travel, or property insurance for participants. We strongly recommend that you obtain appropriate travel and/or personal accident insurance covering water sports activities before your session. You are solely responsible for any costs of medical treatment, evacuation, or repatriation that may arise from your participation.

You agree to indemnify, defend, and hold harmless the CrazyWake Parties from and against any and all claims, demands, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your negligent or willful acts or omissions; (c) your violation of any law or third-party right; or (d) any claim brought by or on behalf of a minor for whom you booked or accepted responsibility under Section 13.

CrazyWake or its contracted photographers/videographers may take photographs or video footage during sessions for safety, quality, and promotional purposes. Unless you notify us in writing before your session that you do not consent, you grant CrazyWake a non-exclusive, royalty-free, worldwide license to use any such photographs or footage in which you (or your minor dependent) appear, for marketing on our Site, social media, and other promotional materials, without further compensation to you. Any photo or video package purchased separately is governed by the specific terms communicated for that package.

We may provide you with access to third-party tools (such as booking, payment, or chat widgets) over which we neither monitor nor have any control or input. Such tools are provided “as is” and “as available,” without warranties, representations, or conditions of any kind, and without endorsement. We shall have no liability arising from your use of optional third-party tools. Any use by you of optional tools offered through the Site is entirely at your own risk and discretion.

Certain content, products, and services available via our Site may include materials from third parties. Third-party links on the Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such third-party materials or websites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices before engaging in any transaction.

If, at our request, you send certain specific submissions (for example, contest entries, reviews, or testimonials) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments. We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, or otherwise objectionable. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right; will not contain libelous or otherwise unlawful, abusive, or obscene material; and will not contain any computer virus or other malware. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

Your submission of personal information through the Site is governed by our Privacy Policy. We collect and use the information you provide (such as name, contact details, and payment information) to process and confirm bookings, communicate with you about your Activity, and, where you have consented, for marketing purposes.

Occasionally there may be information on our Site or in our Services that contains typographical errors, inaccuracies, or omissions that may relate to descriptions, pricing, availability, and other details. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information, or cancel bookings, if any information on the Site or related to a booking is inaccurate at any time without prior notice. We undertake no obligation to update, amend, or clarify information on the Site, except as required by law.

In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Site. We reserve the right to terminate your use of the Site or any related service for violating any of these prohibited uses.

We do not guarantee, represent, or warrant that your use of the Site will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Site will be accurate or reliable. The Site and all products and services delivered to you through the Site are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied. In no case shall CrazyWake, its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Site, except where such exclusion is not permitted by applicable law. This Section 29 governs use of the website itself and is without prejudice to the activity-specific terms set out in Part C and Part D, which take precedence in respect of any Activity you book.

If any provision of these Terms is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms; such determination shall not affect the validity and enforceability of any other remaining provisions.

These Terms are effective unless and until terminated by either you or us. We may terminate these Terms or your access to the Site or Services at any time without notice if we believe, in our sole judgment, that you have failed to comply with any term or provision of these Terms; you will remain liable for all amounts due up to and including the date of termination.

These Terms, together with any policies or operating rules posted by us on the Site, constitute the entire agreement and understanding between you and us, and govern your use of the Site and the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

The United Arab Emirates is our country of domicile. These Terms, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of the United Arab Emirates and, as applicable, the laws of the Emirate of Dubai. Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.

You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to the Site. It is your responsibility to check the Site periodically for changes. Your continued use of, or access to, the Site following the posting of any changes constitutes acceptance of those changes. The version of these Terms in force at the time of your booking confirmation shall apply to that booking.

Questions about these Terms should be sent to us at info@crazywake-dubai.com.